Industry: Tech
Number of team members: 70
Location: 100% remote, with team members in Argentina, Canada, France, Ghana, India, Poland, Turkey, United States, Uruguay, Turkey, Vietnam
Hostfully is a rapidly growing, award-winning property management platform that helps vacation rental managers scale their hospitality worldwide.
The technology company has more than doubled in revenue over the last two years, and headcount over the past year, and has invested heavily in building an employee-first culture. As a result, the Hostfully team is passionate and enjoys a great work-life balance, with a perfect employee NPS score of 100 for 8 consecutive quarters to prove it.
As the team continues to expand, new people managers are instrumental to growth. They make up a large percentage of the overall workforce and heavily influence the experience of the team’s individual contributors.
CEO and Co-Founder Margot Schmorak quickly realized that to maintain the company’s incredible people-first culture and high levels of employee satisfaction, Hostfully’s managers needed to be trained with the right skills and processes to ensure a consistent, equitable environment across the board.
Enter The Mintable.
The challenge: new managers needed training and support, taking a major toll on executive leadership
New managers with little experience needed help
Hostfully’s ranks of managers were growing quickly, many of whom were promoted from individual contributor roles with little to no management experience, or recruited with varying levels of experience. It quickly became clear that they needed to be trained with the right soft skills to lead – like, how to set expectations and give effective feedback, and how to manage stakeholders. In fact, many of Hostfully’s managers were taking the initiative and asking for help.
No standardized approach to global manager training
Hostfully recognized that they needed a standard definition of “this is how you manage direct reports”, featuring the same words and norms, in order to create an equitable environment for all employees distributed globally. This would require standardized policies and documentation which Hostfully’s team did not have the bandwidth to roll out quickly.
No time or dedicated resource
With no HR team, and only one person (who was already stretched incredibly thin) focused on enabling new managers, the Hostfully team just didn’t have the time or capacity to solve this high priority problem. Training new managers fell to the management team, diverting precious time and energy from growth and hiring.
Why The Mintable?
Margot was interested in finding a way to provide her team with on-demand, intensive manager training with ongoing support and resources. She discovered The Mintable which looked to be a fit, and decided to give it a try!
Hostfully trialed outsourcing their manager training to The Mintable with a few managers and Margot, in her own words, was “completely converted.” Now, The Mintable is offered as a benefit to all managers, enabling Hostfully to demonstrate their high level of care for employees and build a strong sense of loyalty across the team.
When people are moved into a manager role, we say, now you’re eligible for manager training with The Mintable, and the team has really appreciated it. It shows that the company cares about them, so I think there’s a greater sense of loyalty. That has been a big deal.
The solution: The Mintable ramps managers 20% faster and frees up leadership to focus on urgent priorities
The Mintable is very high value for us. The ROI on that spend is totally worth it.
New managers are ramped 20% faster
With The Mintable, Hostfully has a standardized manager training program and is able to get new managers trained and up to speed 20% faster. It also gives Hostfully the ability to service the global team with training that is consistent across the company.
To us it’s about, how quickly can that person become the manager we want them to be? It can cost us thousands to recruit each person, and then we need 3-4 more months for that person to get up to speed. What The Mintable does is accelerate the time to value of the employee by 20% – much faster than we could accomplish on our own.
High-performing managers with the right skills to lead
The Mintable has given Hostfully’s managers the right training and tools to become high-performing, resourceful leaders equipped with the necessary soft skills to lead and develop their own teams.
We’ve definitely had better 1:1s across the company thanks to The Mintable, and it contributes to our overall high team performance. The Mintable also gives our managers a healthy sense of resourcefulness, which we really care about as a cultural value. With The Mintable they know where to go to get the tools to manage new situations, like performance reviews and difficult conversations.
With training taken care of, exec leadership gets precious time back
The Mintable has relieved Hostfully’s leadership team of the burden of training new managers, which has left them more time to solve more urgent business problems and focus on recruiting.
Being able to relieve my management team of the burden of training new managers has been a huge benefit – we’re saving them a lot of time.
And with The Mintable’s cohorts kicking off each month in different timezones, they don’t have the administrative hassle of constantly scheduling new managers. The Mintable takes care of it.
The Mintable is like a train that keeps on going. I love that there’s always the next month of sessions going on so we don’t have to kick off something new or figure out scheduling. And we have a global team, so having sessions available at lots of different times of the day and week is really helpful for us.